What are your candles made from?
We use 100% soy wax for all our candles and wax melts. It’s cleaner-burning, more sustainable, and smells divine—perfect for creating a cozy, feel-good space.

Are your products handmade?
Yes! Each candle and wax melt is hand-poured in small batches using 100% soy wax. Because soy wax is a natural material, minor imperfections like frosting (small white spots) can occur. This doesn’t affect the scent or burn—it’s just part of the charm of handcrafted, eco-friendly products made with love.

What size are your candles and wax melts?
Our candles come in sleek black tins with 80g of soy wax. Wax melts are available in 40g, 60g, and 80g sizes—great for sampling or topping up your favourite scent.

Are your fragrance oils safe for use in candles and the home?
Yes! We only use fragrance oils that are phthalate-free, vegan, and IFRA-compliant. They meet high safety standards and are designed for a clean, enjoyable burn at home.

Where do you ship?
We currently ship throughout New Zealand. Please note that we do not ship internationally at this time.

How long will my order take?
We aim to process your order within 48 hours, and you’ll receive a confirmation email once it’s been dropped off at the post office. From there, delivery usually takes 2–3 business days.

🕒 Orders placed on Fridays will be processed the following Monday.

📮 During peak seasons or public holidays, shipping may take a little longer.

Please note:

📦 Orders placed on Fridays will be processed the following Monday.

⏳ Shipping times may be a little longer during busy seasons like Christmas or public holidays.

Do you offer local pickup?
We do not offer local pickup, but keep an eye out for pickup options at local markets or events in the Ōtautahi area. Feel free to message us if you’re nearby!

Do you accept returns?
Due to the handmade nature of our products, we can’t accept returns for change of mind. But if something isn’t quite right, reach out—we always want to make it right!

My candle arrived damaged—what should I do?
Oh no! Please email us a photo within 48 hours of receiving it, and we’ll sort out a replacement or refund ASAP.

Is your packaging eco-friendly?
We do our best to use recyclable and paper-based materials wherever possible. Our tins are reusable, and we’re working on refills too!

What’s included in your packaging?
Each order is carefully packed with a 20g wax melt, a Whittaker’s mini chocolate, gold tissue wrap, and a handwritten thank-you card—plus a little discount for next time.

What’s the Wix Club?
It’s our VIP crew! Get early access to new drops, exclusive discounts, giveaways, and our monthly blog—Lochlan’s Corner.

Do you support any causes?
Yes! For specific products, we donate a portion of sales to Miscarriages Matter NZ—a cause close to our hearts. [About Us.]